Frequently Asked Questions (FAQ)
1. What payment methods does Mamaleya Home accept online?
- On the Mamaleya Home website, you can pay using:
- Debit
- Credit Card (Visa/Mastercard)
- E-wallets (Grabpay, Touch & Go)
- Buy Now Pay Later - ATOME
- QR Pay
2. Do you ship nationwide in Malaysia?
- Yes, we ship nationwide within Malaysia including Sabah & Sarawak. Shipping fees are calculated at checkout based on location and order size.
3. Do you offer international shipping?
- Currently, we focus on shipping within Malaysia.
If you require international shipping, please contact us directly for assistance.
4. Are your products authentic?
- Yes. All products sold at Mamaleya Home are 100% authentic, sourced directly from official brands and authorised distributors.
5. What is the difference between Ready Stock and Pre-Order items?
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Ready Stock: Available in our inventory and can be shipped within the stated processing time.
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Pre-Order: Items ordered specially from our overseas suppliers. Production and shipping times vary and will be stated clearly on the product page.
6. How long does pre-order take?
- Pre-order timelines typically range from 8–16 weeks, depending on production schedules and international shipping.
Please note that delays may occur due to factory schedules, peak seasons, or logistics beyond our control.
7. Can I cancel a pre-order?
- Pre-orders are not cancellable once confirmed, as items are ordered specially for you.
Please ensure you are comfortable with the waiting period before placing a pre-order.
8. Is it safe to ship fragile items?
- Yes. Fragile items are packed with multiple layers of protection to ensure they are as safe as possible during delivery.
Although we pack every order carefully, minor risks during transit may still occur. Should any issue arise, please contact us within 24 hours of receiving your order and we will assist you accordingly.